Terms & Conditions
PLEASE READ OUR TERMS AND CONDITIONS IN ITS ENTIRETY BEFORE PLACING AN ORDER WITH US.
By placing an order on the Grunion Fabrication LLC website you are agreeing to the Terms & Conditions below:
ALL PRODUCTS ON THIS WEBSITE ARE FOR SHOW AND OFF-ROAD USE ONLY. USE THE PRODUCTS OFFERED ON THIS SITE AT YOUR OWN RISK.
Grunion Fabrication reserves all rights. Consumer / Installer / End User assumes all liability of the installation and use of the products purchased from Grunion Fabrication LLC and/or its distributors. Grunion Fabrication LLC will not be held responsible for parts that were not properly installed or used for other than their intended purpose; that may have caused bodily injury and/or property damage or death. All products listed in this catalog/website should be installed by a professional.
INSTRUCTIONS / INSTALLATION MANUALS
Many products that we offer DO NOT come with any instructions or manuals. This is because of the universal nature of many products. With universal products, there are many variables that will change the way that a product is installed. Such as different year/makes/models of vehicles, end users preferences, wheel size, etc. We cater to a large portion of custom fabrication shops which already have experience in installing most, if not all, of the products on our site. Please only make a purchase if you are confident in installing the product(s) yourself or are planning on having an experienced professional do it for you.
TYPOS / IMAGES
We are not responsible for any typographical errors or pricing errors. Simply put, we are human. We do our best to keep text and pricing accurate, but in the event that we make a mistake, we will do our best to make you happy, but we do reserve the right to cancel your order if need be. Because products are continually undergoing changes, we cannot promise that the item that you receive will look 100% identical to the pictures in this online catalog. Images are for representation only. We try our best to keep them updated. Please do not hesitate to call us and confirm before placing an order. All orders are shipped prepaid only. Sorry, no COD’s or terms. Prices and offers are subject to change without notice. All rights reserved.
SHEET METAL PARTS
All sheet metal products are foundations only, and may need to be modified for a proper fit. Take precautions as all sheet metal and steel parts may have razor sharp edges. Check to make sure that you were shipped the right part(s) before performing any modifications to the part. If you modify the part (cut, grind, primer, paint, etc) we will not be able to offer you an exchange or refund. CHECK BEFORE YOU MODIFY
WRONG PARTS
Once in a while, we make a mistake and may send you a wrong item (yes, we're human). In the event we do, we will try our best to make it right. Please call us and tell us what has happened. Be prepared to send us pictures of the product that you believe was shipped incorrectly. Once we confirm that you received the wrong part we will provide the options available for return/exchange.
PARTS WRONG OR MISSING (NON GRUNION FABRICATION PARTS)
In the event that one of our manufacturers has mis-packaged an item or forgot to put a component in the package, please contact us right away. We will contact the manufacturer and may need pictures of what you received. It will be up to the manufacturer on how they will ship the part out.
RECEIVED A DAMAGED PACKAGE WITH MISSING PARTS?
First, please read the previous 2 paragraphs. If you receive your order with parts missing or the package/product is damaged, please take the following steps to insure your eligibility for a replacement:
1) If delivery driver is still present, have him report on his/her tablet that the package is damaged/open/shorted.
2) DO NOT throw away anything! Boxes, packing material, etc. Save it all just in case a shipping rep needs come out and inspect it.
3) Call and notify us within 24 hours or a damage claim cannot be filed. (602) 258-0088 Mon-Fri 9a-4p AZ time.
PLEASE NOTE: Shipping damage is not a “warranty issue”. Items that are damaged in shipping do not have a valid warranty, and you must file a damage claim within 24 hours to be eligible to receive a replacement.
GET YOUR PARTS AND CHECK THEM
Please make sure that you have checked all of your parts to verify they are the right parts for your vehicle. Do not tear apart your vehicle or take it to an installation shop before doing this. Again, things can happen. This is especially so if you have purchased a full air ride, lowering or lift kit. Lay everything out and make sure it is all there as soon as you receive it.
REFUNDS / RETURNS / EXCHANGES
We are a small family owned company, so we ask that you please make sure you know what you are buying before you place your order. You can call or email us with any questions that you may have before you make your purchase. Returns must be requested by phone within 48 hours of delivery. All returns are subject to a restocking fee of up to 25%. Buyer is responsible for all return shipping charges. Under no circumstance, will any product that has been modified or abused (i.e. item is cut, painted, bent, cracked, sanded, etc.) be exchanged or returned for refund. Any items shipped to freight forwarding services for international delivery will not be accepted for return, exchange, or refund.
SHIPPING:
We currently ship to US based addresses only. International customers may use freight forwarding services to handle international delivery. Please see above paragraph regarding returns of shipments to freight forwarders.
WARRANTIES / GUARANTEES
All items are assumed to have no warranty unless covered by the items respective manufacturer. Please contact the manufacturer for your items to request warranty repairs/replacement. All shipping for warranty repairs are the responsibility of the consumer. Grunion Fabrication does not offer warranty replacements for items we do not manufacture.
LIMITED LIFETIME WARRANTIES
Limited Lifetime Warranty does not mean that if anything happens to the item, that the item will be fixed or replaced. It usually means that the item is covered against any manufacturing defects. For instance, if an item fails due to abuse or "wear and tear", then it will not be covered by the warranty. All shipping for warranty repairs are the responsibility of the consumer, unless otherwise specified. Please contact the parts respective manufacturer for warranty related issues.